The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop knowledge of automotive products and services
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Use, purpose and application of products and services are researched and clarified as required Completed |
Evidence:
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Comparisons between available products and services, including complementary products and services, are researched and interpreted Completed |
Evidence:
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Workplace promotional and marketing activities relevant to products and services are researched and interpreted Completed |
Evidence:
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Identify and match customer needs to products and services
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Customer buying motives and requirements are determined through questioning, active listening and non-verbal communication cues Completed |
Evidence:
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Customer is guided to product or service that matches their identified buying motives and requirements Completed |
Evidence:
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Features and benefits of product or service and relevance to customer requirements are explained and highlighted Completed |
Evidence:
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Demonstrations are conducted and aligned to customer buying motives and requirements according to workplace marketing and sales practices Completed |
Evidence:
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Selling techniques are used according to workplace procedures and legal requirements Completed |
Evidence:
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Maximise sales opportunities
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Opportunities for making additional sales are recognised and applied Completed |
Evidence:
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On-sell opportunities are assessed through knowledge of customer needs and available complementary automotive products and services Completed |
Evidence:
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Customer need and interest in additional or complementary products and services are determined Completed |
Evidence:
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Benefits of additional or complementary products and services are discussed and promoted to customer Completed |
Evidence:
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Develop knowledge of automotive products and services
|
|
Use, purpose and application of products and services are researched and clarified as required Completed |
Evidence:
|
Comparisons between available products and services, including complementary products and services, are researched and interpreted Completed |
Evidence:
|
Workplace promotional and marketing activities relevant to products and services are researched and interpreted Completed |
Evidence:
|
Identify and match customer needs to products and services
|
|
Customer buying motives and requirements are determined through questioning, active listening and non-verbal communication cues Completed |
Evidence:
|
Customer is guided to product or service that matches their identified buying motives and requirements Completed |
Evidence:
|
Features and benefits of product or service and relevance to customer requirements are explained and highlighted Completed |
Evidence:
|
Demonstrations are conducted and aligned to customer buying motives and requirements according to workplace marketing and sales practices Completed |
Evidence:
|
Selling techniques are used according to workplace procedures and legal requirements Completed |
Evidence:
|
Maximise sales opportunities
|
|
Opportunities for making additional sales are recognised and applied Completed |
Evidence:
|
On-sell opportunities are assessed through knowledge of customer needs and available complementary automotive products and services Completed |
Evidence:
|
Customer need and interest in additional or complementary products and services are determined Completed |
Evidence:
|
Benefits of additional or complementary products and services are discussed and promoted to customer Completed |
Evidence:
|